1. Acceptance of Terms

These Terms & Conditions (“Terms”) govern the use of the Aura Sensorial Aroma LLC (“we,” “us,” “our”) website (“Site”), located at www.aurasensorial.com, including the purchase of products and services (“Services”). By using the Site and purchasing products, you agree to abide by these Terms. Please take the time to carefully review these Terms. By accessing, using, purchasing a product from, or subscribing to this website, you acknowledge and agree to be bound by these terms, as well as any related policies, agreements, guidelines, and disclosures referenced herein, including but not limited to our Privacy Policy, Return Policy, and Shipping Policy. If you do not accept these terms, kindly refrain from using the website or making any purchases. Additionally, these Terms of Service include a requirement to resolve any disputes between us through arbitration. Please refer to Section 15 for further details regarding the arbitration agreement.

You are responsible for reviewing these Terms periodically, as Aura Sensorial Aroma LLC reserves the right to update and change them.

2. Definitions

  • Company: Refers to Aura Sensorial Aroma LLC, including its subsidiaries, affiliates, officers, employees, and agents.
  • User/Customer: Refers to individuals who access the Site and purchase products or services.

3. Eligibility

To use the Site or make a purchase, you must be at least the legal age of majority in your jurisdiction or have parental consent. You must use the Site in compliance with all applicable laws and not engage in any unauthorized or illegal activities.

4. Orders & Billing

4.1 Order Confirmation
Orders placed on the Site or via customer service represent an offer to purchase, which is subject to acceptance. Orders are confirmed via email, and Aura Sensorial Aroma LLC reserves the right to cancel orders due to pricing errors, suspected fraud, or unauthorized resale. If we modify or cancel an order, we may try to inform you by reaching out via the email and/or billing address or phone number provided when the order was placed. We reserve the right, at our discretion, to limit or decline orders that we believe are made by resellers, distributors or dealers.

4.2 Prices and Billing
Prices are as listed on the Site at the time of order. Prices are subject to change without notice. Shipping charges are additional and will be calculated at checkout. The prices you pay for the items you order are those displayed on the aurasensorial.com website on the date you place your order, as specified in the order confirmation email, excluding any applicable shipping charges.

5. Product Descriptions and Availability

We strive to ensure accurate product descriptions, but errors or inaccuracies may occur. The images and colors displayed are for reference and may not exactly match the actual product. Availability of products is subject to change without notice.

6. Prices and Deliveries

6.1  The prices you pay for the items you order are those displayed on the aurasensorial.com website on the date you place your order, as specified in the order confirmation email, excluding any applicable delivery charges.

6.2  Delivery fees are charged at the rates indicated on the website on the date of your order.

6.3  Aura Sensorial Aroma LLC reserves the right to modify prices and delivery rates at any time and to cancel an order in case of errors in writing, printing, or calculation.

6.4  All confirmed orders will be delivered to the delivery address specified when placing the order.

6.5  While we strive to ensure timely deliveries, Aura Sensorial Aroma LLC does not guarantee delivery times.

7. Delivery and Returns

7.1  It is your responsibility to verify the quantity and condition of the products upon delivery.

7.2  If you notice any damage or missing items, you must inform Aura Sensorial Aroma LLC within 7 days of delivery by emailing support@aurasensorial.com. We may provide replacement products at our discretion and may request additional information to verify your claim.

7.3  Products purchased directly from Aura Sensorial Aroma LLC can be returned within 14 days of purchase or delivery, provided they are in their original packaging with all relevant parts and documents.

7.4  Unopened fragrances purchased directly from Aura Sensorial Aroma LLC can be returned within 14 days of receipt. Opened fragrances are not eligible for return except in extremely limited circumstances, as approved by us.

7.5  Returns must be sent to the address provided by our Customer Service, and return postage will be at the customer’s expense.

7.6  Upon receipt of a properly completed return, Aura Sensorial Aroma LLC will refund the purchase price (excluding shipping costs) within 30 days, using the original payment method.

8. Warranty

Aura Sensorial Aroma LLC provides a one-year limited warranty on electric oil diffusers. This warranty is limited to repairs or replacement of the product and does not cover misuse, damage, or unauthorized alterations. Warranty claims must be made within one year of the purchase date and apply only to customers in the United States.

9. User-Generated Content

By submitting reviews, comments, or feedback on the Site, you grant Aura Sensorial Aroma LLC the unrestricted right to use, modify, and distribute the content. You confirm that the content does not violate the rights of any third parties, including intellectual property or privacy rights.

10. Third-Party Links and Tools

10.1 The Site may contain links to third-party websites or services. Aura Sensorial Aroma LLC is not responsible for damages or harm resulting from the purchase or use of products, services, content, or transactions conducted through third-party websites. It is important to review the policies and procedures of third-party sites carefully before engaging in any transactions. Any issues, concerns, or disputes regarding third-party products should be addressed directly with the third party involved.

10.2 Our online store operates on Square’s platform, which provides us with the necessary tools to sell our products and services to you. Your information is securely stored within Square’s databases, data storage systems, and the overall Square platform, protected by a secure server and firewall.

Payment: If you use a direct payment gateway for your purchase, Square will handle your credit card information, which is encrypted following the Payment Card Industry Data Security Standard (PCI-DSS). Transaction data is only kept for as long as needed to complete your purchase and is deleted afterward. Square, along with all direct payment gateways, complies with PCI-DSS requirements, managed by the PCI Security Standards Council—an effort involving companies like Visa, MasterCard, American Express, and Discover. These standards ensure that credit card data is processed securely by our store and its service providers.

For additional information, you can refer to Square’s Terms of Service here or view their Privacy Policy.

11. Limitation of Liability

11.1 To the fullest extent permitted by law, Aura Sensorial Aroma LLC is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or the purchase of products. In no event will our liability exceed the amount you paid for the product or service in question.

11.2 The images, videos, and descriptions on the aurasensorial.com website are for informational purposes only and are not contractual. Aura Sensorial Aroma LLC is not responsible for errors or omissions in the content displayed on the Site.

12. Force Majeure

12.1  Aura Sensorial Aroma LLC will make every reasonable effort to fulfill its obligations. However, we are not liable for delays or failures caused by circumstances beyond our control, such as strikes, wars, pandemics, natural disasters, or any other events that make production, transportation, or delivery unfeasible.

12.2  In case of delays, we will fulfill our obligations as soon as possible and may allocate any remaining product offerings fairly among customers.

13. Intellectual Property

All content on the Site, including text, images, logos, and designs, is the property of Aura Sensorial Aroma LLC and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use or reproduction is prohibited.

14. Indemnification

You agree to indemnify, defend, and hold harmless Aura Sensorial Aroma LLC, along with its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees, arising from or related to your breach of these Terms & Conditions, any documents referenced within, your violation of any applicable laws or regulations, or any infringement of third-party rights. This indemnification also extends to claims related to your misuse of the products or services, or any actions taken by third parties as a result of your conduct.

15. Arbitration Agreement

All disputes arising from or related to these Terms will be resolved through binding arbitration administered by the American Arbitration Association (AAA). In the event of any dispute between you and the Company related to or arising from this agreement, previous versions of the Terms & Conditions, your access to or use of the Services, actions taken by the Company or its representatives, or any products or services offered, sold, or purchased through our Services, you and the Company agree to resolve the dispute through binding arbitration. This arbitration will take place before a single arbitrator under the current rules of the American Arbitration Association (AAA), at a location near the closest AAA office to you, or remotely if a convenient location is not available. You and the Company further agree that the Federal Arbitration Act governs the enforcement of this arbitration agreement. If you prefer not to be bound by this arbitration clause, you must notify the Company in writing via email at hello@aurasensorial.com within 30 days of accepting the Terms & Conditions, stating your decision to opt out of arbitration.

You and the Company agree that any claims must be brought individually and not as part of any class, consolidated, or representative action. the arbitrator is not permitted to combine the claims of multiple parties or preside over any class or representative proceeding. The arbitrator can only award relief to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim. Relief cannot be extended to other users. The arbitrator has the authority to interpret and rule on the enforceability of this arbitration provision, including any concerns about its fairness. Should the arbitrator or a court determine that any limitations on specific claims or remedies (e.g., a request for injunctive relief) are unenforceable under applicable law, those specific claims or remedies may be litigated in court, while the rest of the claims will proceed in arbitration.

Even though both parties agree to arbitrate disputes, either party may seek resolution in small claims court for claims that fall within its jurisdiction, as long as they are pursued on an individual basis. If one party files an arbitration claim that could be resolved in small claims court, the other party may request that the claim be transferred to small claims court. Any disputes over whether a claim belongs in small claims court will be decided by the small claims court itself.

If any part of this arbitration clause is found to be invalid or unenforceable, the remaining portions will continue to apply. This agreement to arbitrate does not affect any non-waived statutory rights that may apply to you. In the event a claim is deemed non-arbitrable under applicable law, you agree that such claims will be exclusively resolved in accordance with Section 16 of these Terms & Conditions.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Florida, USA. Any disputes not subject to arbitration will be resolved in the courts of Miami, Florida.

17. Termination

Aura Sensorial Aroma LLC reserves the right to terminate your account or access to the Site for any violation of these Terms. Provisions related to limitation of liability, intellectual property, and arbitration will survive termination.

18. Updates to Terms

We reserve the right to modify or update these Terms at any time. Changes will be posted on the Site, and continued use of the Site after such changes constitute acceptance of the new Terms.

19. Wholesale and Resale

Wholesale purchases can be arranged by contacting hello@aurasensorial.com. Reselling of products on third-party platforms such as Amazon or eBay is prohibited, and violators will have their accounts terminated.

20. Contact Information

For any questions or concerns about these Terms, you may contact us at support@aurasensorial.com.