Shipping policy
Thank you for shopping with us! We strive to ensure that your order reaches you promptly. Standard shipping typically takes 2-5 business days from the date of shipment.
Delivery timeframes may fluctuate based on location and carrier circumstances.
Customs delays may occur, and releasing the package may require payment of the corresponding charges via credit card or cash on delivery. Unpaid customs charges will result in the package being returned to Aura.
Refund policy
Your satisfaction is our priority. If you are not completely happy with your purchase, we are happy to offer a refund provided the return complies with our return policy.
To obtain a refund, you must follow the procedures outlined in the return policy section.
Return policy
Eligibility: items must arrive within 30 days of purchase. Sale merchandise cannot be returned, and shipping fees are non-refundable.
Condition: products must be unused, with original packaging intact and unaltered. Promotional items must be returned alongside purchased items for refund eligibility.
Return process: contact support@aurasensorial.com for return authorization and detailed instructions.
Return shipping: customers pay return costs unless items are defective or the return stems from our error.
Refunds: processing occurs 5-10 business days after inspection of the return.
No exchanges: we do not offer direct exchanges. To exchange an item, return it and place a new order separately.
Damaged items
If your order arrives damaged, preserve the packaging and contact support@aurasensorial.com immediately with a report of the damage.