Who we are and scope of this policy
Aura Sensorial Aroma LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Aura Sensorial Aroma when you visit our website www.aurasensorial.com (the “Site”), or when you interact with us through other channels, including social media, emails, or in-person interactions.
By accessing or using the Site, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or provide any personal information.
Information we collect
Personal information is information that identifies you as an individual. We collect personal information directly from you when you make a purchase on our Site, contact us through Customer Service, subscribe to our newsletter, participate in a promotion, or engage with us on a social media platform.
Personal information may include: contact information (name, email, address, phone); purchase information (payment details, billing and shipping address, purchase history); account information (name, email, preferences); communication information (feedback, inquiries, images, videos, survey responses); device information (MAC addresses, IP addresses, cookies, online identifiers); demographics (age, gender, ethnicity); physical attributes (hair or skin type, eye color); biometric data (facial measurements for virtual try-on tools); identity verification (photo ID, authentication details); geolocation information (GPS coordinates, device location); online activity (website interactions, browsing history, device types); and health data (skincare issues, medical diagnoses, medical history) where you choose to share it.
Automatic data collection: device and usage data — IP address, browser type, operating system, device identifiers, browsing behavior, and activity on the Site — as well as cookies and tracking technologies used for login, personalization, and analytics.
Data from third parties: we may receive information from social media platforms when you engage with us or connect your accounts.
How we use your information
To process and fulfill your orders, including shipping and returns.
To manage and maintain your account.
To communicate with you and provide customer service.
To send marketing communications: promotions, newsletters, and updates.
To analyze trends in order to improve our services.
To detect and prevent fraud and illegal activities.
To comply with our legal obligations and audit that compliance, fix bugs, and for other purposes disclosed to you.
Sharing your information
Service providers: we may share your personal information with trusted third-party service providers who assist us in operating the Site, processing payments, delivering products, or providing customer support.
Legal requirements: we may disclose your information if required by law, court order, or subpoena, or if necessary to protect rights, property, or safety.
Business transfers: in the event of a merger, acquisition, or sale of the business or its assets, your personal information may be transferred to the acquiring company.
Third-party advertising: our advertising partners may use cookies to collect interaction data and provide personalized ads.
Cookies and tracking technologies
Our Site uses cookies, web beacons, and other tracking technologies to enhance your experience, collect usage information, and support advertising efforts. You can control cookies through your browser settings, though disabling them may limit some features.
See also our Cookie Policy for the details of what this website uses.
Your options to control your personal information
Access and correct your account information.
Opt out of promotional emails via the unsubscribe link included in every email.
Adjust your cookie preferences in your browser settings.
Modify location and notification settings on your mobile device and browser.
Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no system is infallible and we cannot guarantee absolute security.
Data retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Children's privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected it, we will delete it promptly.
Third-party links
This Privacy Policy does not apply to third-party websites linked from the Site, and we are not responsible for their privacy practices. We encourage you to review their policies before providing them with any information.
Changes to this policy
We may update this policy at any time. Updates will be posted on this page with an updated effective date; continued use of the Site after such changes signifies acceptance of the current version.
Contact information
For any question about this Privacy Policy, write to support@aurasensorial.com.